Refund policy

Return Policy

We want you to love your Ritchey ear tags as much as we do. But if something’s not right, we’ve got you covered. Here’s how it works:

How Long You Have to Return

• Dealers: You have 30 days from the date you received your order to return eligible items.
• All other valued customers: You have 60 days from the date you received your order to return eligible items.

How to Start a Return

If you’re not completely satisfied with your purchase, please reach out to our Customer Success Team at sales@ritcheytags.com to start a return. Once we get your note, we’ll work with you to find a solution that makes you smile—whether that means a refund, an exchange, or store credit.

And don’t worry, you won’t hurt our feelings if you need to return something. We understand that sometimes things just don’t work out, and we want to make the process as easy and stress-free as possible.

Straight Talk

Our return policy has just a few fair exceptions:

1. Custom Engraved Tags: These are non-returnable if we engraved them correctly, since they contain private information like ranch names, brands, phone numbers, or year dates. But if we made a mistake, we’ll raise our hands and make it right.

1. Color or Size Errors: If you accidentally ordered the wrong color or size, we’ll work with you—but we won’t cover the shipping costs back and forth.  We also ask for a 15% restocking fee.  Fair enough?

1. Notification Period: Please contact us within 14 days of receiving your order if something is wrong, like a damaged or defective item, so we can evaluate the issue and make it right.

Damages and Issues

Please inspect your order as soon as you receive it. If the item is defective, damaged, or you received the wrong item, contact us right away at sales@ritcheytags.com so we can fix it quickly.

Exchanges

The fastest way to get what you need is to return the item you have and place a new order. We’ll process the return as soon as we receive it.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, no questions asked. As always, the item must be in the same condition that you received it—unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy. Our same Straight Talk policy applies to shipments made to the EU.

Questions?

You can always contact us for any return questions at sales@ritcheytags.com.

Shop with confidence—www.ritcheytags.com is here to help you every step of the way.